Refund and Cancellation Policy

Last updated: November 2, 2026

This policy explains cancellations and refunds for purchases made on Useprompt. All products are digital (text prompts) and are delivered instantly after payment.

1. Cancellation

Because the prompt is unlocked immediately after a successful payment, an order cannot be cancelled once payment is complete. If your payment fails or you close the payment window, no order is created and you are not charged.

2. When you can get a refund

  • You were charged but the prompt was not unlocked and we cannot fix it within 48 hours.
  • You were charged twice for the same prompt.
  • The prompt you received is substantially different from its description.

Please contact us within 7 days of purchase with your Razorpay Payment ID (shown on the Thank You page, in your receipt email and in My Account → Payment History).

3. When refunds are not given

Since digital prompts can be copied instantly, we do not refund because of a change of mind, or because an AI tool produced results you did not like (AI results vary by tool, settings and photo).

4. How refunds are paid

Approved refunds are processed within 5–7 working days to the original payment method through Razorpay. Your bank may take a few more days to show it. Access to a refunded prompt is removed.

5. Contact

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